Frequently Asked Questions
The Menzies Sydney
Preparing and organising a trip involves a lot of details that can influence the experience you will have when you reach your destination. To help you make the most of your stay and explore the wonders of Sydney, we have prepared a list of Frequently Asked Questions.
If the information provided below is not what you are looking for, you can also submit your question by using the form at the bottom of the page. Alternatively, feel free to contact us and one of our team members will be happy to assist.
Do you have smoking rooms?
The Menzies Sydney is 100% non-smoking, everywhere in the hotel.
Do you offer baby sitter service?
The hotel uses the Dial An Angel baby sitting service. The guest needs
to speak to the service direct as there are questions they will ask
about the child that may be considered of a personal nature.
The minimum sitting time is 4 hours for a cost of $124, plus $20 for every hour thereafter.
Dial An Angel’s number is 1300 721 111.
The guest is also required to pay any parking costs incurred by the babysitter.
The minimum sitting time is 4 hours for a cost of $124, plus $20 for every hour thereafter.
Dial An Angel’s number is 1300 721 111.
The guest is also required to pay any parking costs incurred by the babysitter.
Do you offer free wireless internet?
With the introduction of the Movielink Internet Service into the hotel, we are now able to offer guests a very limited access to free internet on the lobby. The access will only provide them with 30mins and 8MB of usage per 24 hour period.
How far are you from major tourist attractions?
The Rocks and Circular Quay – 5-10 minute walk
Darling Harbour – 10 minute walk
Queen Victoria Building – 5-10 minute walk
Chinatown – 20 minute walk.
Everything else can be reached by train and taxi, which are both easily accessed from the hotel.
Darling Harbour – 10 minute walk
Queen Victoria Building – 5-10 minute walk
Chinatown – 20 minute walk.
Everything else can be reached by train and taxi, which are both easily accessed from the hotel.
How many rooms can I book if I am an Advantage Plus Member?
As long as the member is staying, your are allowed to reserve two rooms under the same name (Advantage Plus Members only).
How much are local call from the room?
Local calls cost $1.00 for the first 19 minutes of the call, and $0.17 per minute for each minute afterwards.
How much do you charge for in-room movies?
The cost is $14.95 per movie, available for both box office and adult movies.
How much do you charge for internet access in the business centre?
The business centre is equipped with coin operated computers, charging $2 for 15 minutes of internet access, accepting $1 and $2 coins only.
How much do you charge for internet access?
First Hour - $11 – Wireless or Broadband
24 Hours - $30 – Wireless or Broadband
15 min - $4 – Wireless Token
24 Hours - $30 – Wireless or Broadband
15 min - $4 – Wireless Token
Is there carparking available?
Yes.
Wynyard Lane Car Park is located in Wynyard Lane directly behind The Menzies Hotel. Wynyard Lane is between Carrington Street and George Street and the entrance is from Margaret Street. The Menzies is directly accessible from the car park via a flight of stairs.
Guest of The Menzies Sydney benefit from a discount rate of $45.00 per car, per 24 hour period.
Please ensure you receive a discount voucher from the hotel reception upon check-in. The voucher entitles you to a 24 hour multi-exit car park facility and will need to be paid on first exit.
Wynyard Lane Car Park has a height restriction for vehicles of 1.9 metres.
If you have any questions, specific to the car park, you can contact Wynyard Lane Car Park directly on (02) 9299 3854 or contact the hotel direct (02) 9299 1000.
Wynyard Lane Car Park is located in Wynyard Lane directly behind The Menzies Hotel. Wynyard Lane is between Carrington Street and George Street and the entrance is from Margaret Street. The Menzies is directly accessible from the car park via a flight of stairs.
Guest of The Menzies Sydney benefit from a discount rate of $45.00 per car, per 24 hour period.
Please ensure you receive a discount voucher from the hotel reception upon check-in. The voucher entitles you to a 24 hour multi-exit car park facility and will need to be paid on first exit.
Wynyard Lane Car Park has a height restriction for vehicles of 1.9 metres.
If you have any questions, specific to the car park, you can contact Wynyard Lane Car Park directly on (02) 9299 3854 or contact the hotel direct (02) 9299 1000.
Is there laundry service in the hotel?
The Menzies Sydney Hotel offers laundry service and pick up anytime from your room and return within 24 hours.
What are the check-in and check-out times?
Check-in at the hotel is at 2.00pm. Early check-in requests must be made
on the day and depends of availability of the hotel.
Check-out at the hotel is 10.30am. Late check-out requests must be made early on the day of check-out and will vary depending on availability. We can hold your luggage in a secure area should you arrive earlier than 2.00pm or depart later than 10.30am.
Check-out at the hotel is 10.30am. Late check-out requests must be made early on the day of check-out and will vary depending on availability. We can hold your luggage in a secure area should you arrive earlier than 2.00pm or depart later than 10.30am.
What are the pool & gym opening hours?
The facilities are available 7 days a week from 5:30am to 10:30pm.
What are the transport options available from the airport?
Getting to the Menzies from the Airport via TAXI
As you leave the airport terminals, you will happen upon the taxi ranks immediately. When heading back to the airport from the hotel, the taxi rank is right outside our main entrance. Allow approx 40 minutes journey time. Taxi cost varies from $40 to $70, depending on traffic.
Getting to the Menzies from the Airport via TRAIN
The stations are situated directly beneath the International T1 and Domestic T2 and T3 terminals.
Tickets can be purchased to and from all stations in the CityRail network with a direct service between the City Circle stations (The Menzies Sydney is located directed above Wynyard Train Station)
International airport train services.
One way: $15.00 per person.
Approx journey time 25 mins.
As you leave the airport terminals, you will happen upon the taxi ranks immediately. When heading back to the airport from the hotel, the taxi rank is right outside our main entrance. Allow approx 40 minutes journey time. Taxi cost varies from $40 to $70, depending on traffic.
Getting to the Menzies from the Airport via TRAIN
The stations are situated directly beneath the International T1 and Domestic T2 and T3 terminals.
Tickets can be purchased to and from all stations in the CityRail network with a direct service between the City Circle stations (The Menzies Sydney is located directed above Wynyard Train Station)
International airport train services.
One way: $15.00 per person.
Approx journey time 25 mins.
What are your swimming pool dimensions?
The heated indoor swimming pool dimensions are 11 meters length and 1.7 meters depth at the deep end.
What is the breakfast cost?
Full buffet breakfast is $31 per person
Children aged 15 years and under enjoy complimentary breakfast when accompanied by paying adults.
What is the cost for additional person and rollaway bed?
Kids between 0 – 15 years old stay free of charge when accompanied by parents and using existing bedding.
Guests aged 16 and over sharing the same room with existing beddings: additional fee of $60.00 per person per night including a rollaway bed.
Children rollaway bed: $45.00 per night.
Guests aged 16 and over sharing the same room with existing beddings: additional fee of $60.00 per person per night including a rollaway bed.
Children rollaway bed: $45.00 per night.
What is the dining discount for Advantage Plus Members?
When a member dines alone the member will receive a 25% discount on food.
When two people dine a 50% discount on food applies.
When three people dine the discount will be 33%.
When four people dine the discount will be 25%.
When two people dine a 50% discount on food applies.
When three people dine the discount will be 33%.
When four people dine the discount will be 25%.
What is the distance from the airport?
Sydney International Airport, Kingsford Smith, is located 11km from the hotel.
What is your room size?
Standard/Parkview Rooms – Approx 15 sq meters
Superior Rooms – Approx 25 sq meters
Superior Rooms – Approx 25 sq meters
What television stations to you have on the TVs in the rooms?
1. Thakral
2. ABC
3. Channel 7
4. Channel 9
5. Channel 10
6. SBS
7. Fox Sports 1
8. Fox Sports 2
9. Fox Sports 3
10. Nickelodeon
11. CNBC
12. Music Max
13. Fox 8
14. Fox Classics
15. W TV
16. Discovery Travel
17. Sky News
18. Keno
2. ABC
3. Channel 7
4. Channel 9
5. Channel 10
6. SBS
7. Fox Sports 1
8. Fox Sports 2
9. Fox Sports 3
10. Nickelodeon
11. CNBC
12. Music Max
13. Fox 8
14. Fox Classics
15. W TV
16. Discovery Travel
17. Sky News
18. Keno
Where can I store my luggage?
Our concierge team will store your luggage for you until your room is available and have the luggage sent up to your room.
If you are checking out, you may also store your luggage with our concierge for the day and a ticket will be issued to you which you will be required to present later in the day for collection.
If you are checking out, you may also store your luggage with our concierge for the day and a ticket will be issued to you which you will be required to present later in the day for collection.
Who can use the Gym, Spa, Pool & Sauna facilities?
In house guests have full
use of our gym, spa, pool & sauna facilities on a complimentary
basis. The facilities are available 7 days a week from 5:30am to
10:30pm.
Also a paid 6-month or 12-month membership to access these facilities can be organised for local residents. Please contact our Executive Secretary Carol Cox by calling 02 8235 1702.
Also a paid 6-month or 12-month membership to access these facilities can be organised for local residents. Please contact our Executive Secretary Carol Cox by calling 02 8235 1702.
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The Menzies Sydney Hotel
14 Carrington St, Sydney, NSW 2000, Australia
Phone: +61 2 9299 1000
Email: H2977-RE@accor.com
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Stayed for one night with my 3 nephews. The service was fantastic, location couldnt be beaten and when the manager sat on the floor next to my nephew and asked him h.. Read More









